Professional Observers Who Pose as Customers in Order to Evaluate

question 88

Multiple Choice

Professional observers who pose as customers in order to evaluate the quality of a company's service are known as ________.

• A) undercover agents
• B) mystery shoppers
• C) verification officers
• D) acting researchers
• E) drive-by shoppers

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Definitions:

Operating Activities Section

Part of a cash flow statement that shows the cash generated or used by a company’s core business operations.

Equipment Sold

Refers to assets that were once part of a company’s operational resources but have been disposed of in exchange for cash or other assets.

Accounts Receivable

Amounts owed to a company by customers for goods or services that have been delivered or used but not yet paid for.

Accrual Basis

An accounting method where revenues and expenses are recorded when they are earned or incurred, regardless of when cash transactions occur.