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Differentiate Between Behavioral and Attitudinal Brand Loyalty

question 100

Essay

Differentiate between behavioral and attitudinal brand loyalty. What are the implications of each for a marketer?


Definitions:

Learning

The process through which experience or practice results in a relatively permanent change in behavior or potential behavior.

Memory

The cognitive function that allows an individual to store, retain, and recall information from past experiences.

Autonomic Nervous System

The part of the nervous system that controls involuntary bodily functions, including heart rate, digestion, and respiratory rate, comprised of sympathetic and parasympathetic divisions.

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