Which of the Following Is NOT a Dimension Measured in the SERVQUAL

question 54

Multiple Choice

Which of the following is NOT a dimension measured in the SERVQUAL scale?

• A) reliability
• B) responsiveness
• C) assurance
• D) empathy
• E) ignorance

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Definitions:

Pollution

The contamination of the natural environment by harmful substances or energies, which can affect air, water, and land negatively and pose risks to human health and ecosystems.

Marginal Benefit

The boost in utility or enjoyment derived from the additional consumption of a unit of a good or service.

Government Intervention

Actions taken by a government to affect the economy in various ways, such as through regulations, taxes, subsidies, or direct provision of goods and services.

Beneficiaries

Individuals or groups that receive benefits or advantages from something, typically from a trust, insurance policy, or a program.