Which of the Following Determinants of Customer Satisfaction with Online

question 72

Multiple Choice

Which of the following determinants of customer satisfaction with online websites and merchants while shopping online is characterized by the customer's willingness to count on the merchant to successfully complete the purchase transaction and feeling the merchant is reliable and honest?

• A) trust
• B) engagement
• C) network
• D) interactivity
• E) adaptation

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Definitions:

Moral Hazard

A situation where one party is more likely to take risks because they do not bear the full consequences of their actions, often observed in insurance and financial sectors.

Risky Drivers

Individuals who engage in behaviors while driving that increase the probability of accidents, such as speeding, driving under the influence, or distracted driving.

Buying Insurance

The act of entering into an agreement with an insurer to receive financial protection or reimbursement against specified future losses.

Department Of Education

A government agency responsible for national policies and programs that help Americans access quality education and learning opportunities.