Examlex
In terms of expectations, when is a customer not satisfied, satisfied, and delighted?
Ideal Culture
The values, norms, and behaviors that a society or group considers desirable and strives towards, often in contrast to real culture.
Real Culture
The actual behavior patterns and norms practiced by a society, as opposed to the idealized values and norms it professes to follow.
Hegemony
The dominance of one group over others, often manifesting in cultural, social, or economic influence.
Cultural Group
A collection of individuals who share common cultural characteristics, such as language, traditions, and practices.
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