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Identify and Briefly Describe Five of the Factors That Determine

question 108

Essay

Identify and briefly describe five of the factors that determine customer satisfaction with online websites and merchants while shopping online.


Definitions:

Top Managers

Senior executives responsible for making strategic decisions and overseeing the overall operations of an organization.

Asymmetric Information

A situation in which one party in a transaction has more or significantly better information than the other, leading to an imbalance in the transaction.

Moral-Hazard

A situation where one party is more likely to take risks because the consequences of those risks will be felt by another party.

Principal-Agent Problem

A dilemma arising from a conflict of interest between a principal (someone who entrusts a task) and an agent (the one performing the task), where the agent may not act in the best interest of the principal.

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