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Which of the Following Determinants of Customer Satisfaction with Online

question 103

Multiple Choice

Which of the following determinants of customer satisfaction with online websites and merchants while shopping online is characterized by the merchant's ability to match purchase recommendations to one's needs and customize products and advertisements so the customer feels unique and valued?


Definitions:

College GPA

A measure of a student's academic performance in college, calculated as a numerical average of their grades.

Community Service Activities

Voluntary work performed by individuals or groups to benefit their community or the environment.

Résumé

A document summarizing an individual’s background, skills, and accomplishments, typically used for job applications.

Activities and Achievements

Refers to the actions undertaken and the milestones reached by an individual or organization.

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