Procedural Fairness Is a Customer's Perception of the Benefits Received

question 74

True/False

Procedural fairness is a customer's perception of the benefits received compared with his or her costs in terms of inconvenience or monetary loss.

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Definitions:

Flexible

Capable of bending easily without breaking; adaptable to change or capable of being modified to suit different conditions or uses.

Natural Selection

A fundamental mechanism of evolution where organisms better adapted to their environment tend to survive and produce more offspring.

Highly Flexible

Capable of being easily modified to adapt to new conditions or to bend or move without breaking.

Emitting

The act of releasing or sending out something such as light, heat, sound, particles, etc., from a source.