Which of the Following Approaches Would Not Be Effective in Service

question 75

Multiple Choice

Which of the following approaches would not be effective in service recovery?

• A) Listening to the customer
• B) Providing a fair solution
• C) Resolving the problem quickly
• D) Interrupting the customer
• E) Responding sympathetically

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Definitions:

Market Risk Premium

The additional return expected by investors for taking on the higher risk of investing in the stock market over risk-free securities.

Dividend

A part of a company's profits distributed to its shareholders, typically every three months.

Required Return

The minimum expected rate of return on an investment necessary to compensate for the risk of the investment.

Beta

A measurement of the volatility of a stock or portfolio compared to the market as a whole.