________ Is the Knowledge and Courtesy of Employees and Their

question 57

Multiple Choice

________ is the knowledge and courtesy of employees and their ability to convey trust and confidence.

• A) Reliability
• B) Assurance
• C) Tangibility
• D) Empathy
• E) Responsiveness

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Definitions:

Fugitive Slave Act

Legislation passed in 1850 that required the return of escaped slaves to their owners and imposed penalties on anyone who aided in their flight, intensifying antislavery sentiments.

Escaped Slaves

Individuals who fled from slavery to seek freedom, often traveling long distances and facing significant dangers.

Arrest

The act of legally detaining a person by authorities on grounds of suspected or proven involvement in criminal activity.

Republicans

A political designation referring to members or supporters of a republican party, which typically advocates for a government in which the people hold power, either directly or through elected representatives.