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Karen ordered four books from Book Your Choice.com. She was informed that her order would be processed in two working days and she would receive the books three days from the date of ordering. The books were promptly delivered on the third day. Karen was immensely satisfied with the service provided by the website. Which customer service characteristic affecting perceptions of service quality is seen in the given scenario?
Interview
An interview is a formal conversation between an interviewer and interviewee, typically used for the purpose of assessing the interviewee's suitability for a job or gathering information.
Résumé
A document summarizing a person's professional qualifications, including their education, experience, skills, and achievements, typically used for job applications.
Application Letter
A written document submitted to an employer by a job applicant, outlining their skills and experience related to the job.
Work Samples
Examples of an individual's work output or projects, often used for assessment or demonstration purposes during job applications.
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