Neil Works as a Customer Service Executive in a Call

question 2

Multiple Choice

Neil works as a customer service executive in a call center. He handles customer queries and is often hampered by network and telephone problems. Hence, he is unable to effectively address customers' problems. The poor quality of customer service in the given scenario can be attributed to

• A) lack of instrumental support.
• B) poor internal communication.
• C) distributive fairness.
• D) procedural fairness.
• E) unrealistic customer expectations.

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Definitions:

Benjamin Franklin

A Founding Father of the United States, noted for his discoveries and theories regarding electricity, and numerous civic contributions.

Seven Years' War

Between 1756 and 1763, a major international conflict took place, drawing in the predominant powers of the period and spanning continents such as Europe, North America, Central America, as well as areas like the West African coast, India, and the Philippines.

Colonial Assemblies

Legislative bodies established in the American colonies, which represented the interests of the colonists and had the authority to pass laws pertaining to the colony.