Which of the Following Statements Is True of Perceived Service

question 3

Multiple Choice

Which of the following statements is True of perceived service?

• A) Retailers need to consider only the actual customer service delivered in order to build a reputation.
• B) Employees providing the service do not have an impact on customer satisfaction.
• C) Customers' perceptions of a retailer's customer service depend on the actual service delivered.
• D) Customers are influenced solely by the outcome of the service.
• E) The store design and policies do not impact the service.

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Definitions:

Inappropriate Behavior

Conduct that is not suitable or proper in a particular setting, context, or situation, often violating social norms or expectations.

Personal Beliefs

Personal beliefs encompass the convictions or acceptances held by an individual as true, which guide their actions and attitudes on a personal level.

Supervision

The act of overseeing or directing work or workers, often to ensure quality and efficiency.

Affirm Individuality

The act of recognizing and supporting the unique characteristics and identity of an individual.