A Sales Associate Who Is Confronted by a Customer Whose

question 51

Multiple Choice

A sales associate who is confronted by a customer whose newly purchased smartphone does not function should

• A) refer the customer to several different store employees to get the issue resolved.
• B) always assume he or she knows what the customer is complaining about.
• C) allow the customer to air the complaint without any interruption.
• D) have an antagonistic attitude toward the customer.
• E) offer the customer a discount on the next item he or she purchases.

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Definitions:

Valuation

The process of determining the present value of an asset or company.

Indifference Curve

A graph showing different bundles of goods between which a consumer is indifferent, reflecting their preferences and trade-offs.

Slope

In the context of economics, it often refers to the rate of change or inclination of a curve or line, indicating the relationship between two variables.

Budget Line

A visual depiction of every combination of two items that a buyer can afford with a specific budget at constant prices.