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Hector ordered a model fighter jet at a discounted price of $22 from a hobby catalog. However, he was charged an extra $10 for shipping charges that were not mentioned anywhere on the catalog. He decided never to buy anything from that catalog again. Due to a ________, the catalog retailer lost a customer.
Operating Income
Earnings before interest and taxes (EBIT), calculated as gross profit minus all operating expenses, including depreciation and amortization.
Investments
Financial assets purchased with the aim of generating income or appreciation in value over time.
Providing Service
Providing service involves performing tasks or work for customers, often in exchange for payment, as part of a business's operations.
Additional Paid-in Capital
This refers to the amount of money investors have paid for shares above and beyond the par value of the shares, recorded in the equity section of the balance sheet.
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