Retailers Can Minimize the Time Taken to Get a Problem

question 27

Multiple Choice

Retailers can minimize the time taken to get a problem resolved and increase customer satisfaction by

• A) assuming what the customer is complaining about or what solution the customer is seeking.
• B) minimizing the personal attention given to the customer and resolving the problem abruptly.
• C) empowering the first contact employee to act quickly to solve the problem.
• D) referring the customer to several different employees to get the problem resolved.
• E) directing customers to leave feedback on the store's website.

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Definitions:

Navigable Lake

A body of water that is large and deep enough for the passage of ships, often regulated under various laws regarding public access and use.

Pollutants

Substances introduced into the environment that cause harm or discomfort to living organisms or damage to the natural resources.

Federal Insecticide, Fungicide, and Rodenticide Act

A United States law that sets up the basic U.S. system of pesticide regulation to protect applicators, consumers, and the environment.

Pesticides

Pesticides are chemical or biological agents used to control insects, weeds, fungi, or other pests on crops and in other settings.