________ Is the Ability to Perform the Service Dependably, Accurately

question 28

Multiple Choice

________ is the ability to perform the service dependably, accurately, and as promised.

• A) Reliability
• B) Assurance
• C) Tangibility
• D) Empathy
• E) Responsiveness

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Definitions:

Selling Goods on Account

The process of selling merchandise to a buyer where payment is to be made at a future date as agreed.

Market Share

The percentage of an industry's total sales that is earned by a particular company over a specified time period.

Revenues

Revenues are the total amount of money generated by a company from its business activities, like sales of goods and services, before any costs or expenses are deducted.

Costs Incurred

Expenses that a company has recognized or recorded, reflecting amounts spent on operations, projects, or activities.