What Are the Five Customer Service Characteristics That Affect Customer's

question 13

Essay

What are the five customer service characteristics that affect customer's opinions of service quality and what constitutes customer satisfaction?

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Definitions:

Industrial Use

Refers to applications and activities involving manufacturing, production, and large-scale operations where equipment and machinery are used.

Control Transformer

A common type of isolation transformer generally used to change line voltage of 240 or 480 volts into 120 volts to operate motor-control equipment.

Auto

Refers generally to automobiles or the automation of systems, indicating self-operation or control of devices without direct human intervention.

Distribution

The process of distributing electrical energy from the transmission system to the end users or consumers effectively.