Customers Are Satisfied When Their Expectations Exceed the Perceived Service

question 29

True/False

Customers are satisfied when their expectations exceed the perceived service.

---

Definitions:

Accounting, OB, And Marketing

Three distinct disciplines within the field of business: accounting focuses on financial reporting, organizational behavior (OB) studies human actions in organizational settings, and marketing deals with the promotion and selling of products or services.

Collective Sense

The shared understanding or common perceptions among a group of individuals, often contributing to a sense of unity or identity.

Fastest Internet

Usually refers to the internet connection with the highest speed for downloading and uploading content, often measured in Mbps (megabits per second) or Gbps (gigabits per second).

Workforce Diversity

The inclusion of individuals from various backgrounds and experiences in the workplace, aiming to enhance creativity, innovation, and decision-making.