Empathy Refers to the Caring, Individualized Attention Provided to Customers

question 46

True/False

Empathy refers to the caring, individualized attention provided to customers.

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Definitions:

FUTA

The Federal Unemployment Tax Act, a United States federal law that funds state workforce agencies and unemployment insurance for workers who have lost their jobs.

Workers' Compensation

Insurance provided by employers covering medical expenses and lost wages for employees injured at work or who contract a work-related illness.

Federal Income

Earnings subject to federal income tax, including wages, salaries, and other forms of compensation, as regulated by the federal government.

Minimize Exposure

Taking steps to limit one's contact with potentially hazardous substances or situations to reduce risk of harm.