Procedural Fairness Is a Customer's Perception of the Benefits Received

question 74

True/False

Procedural fairness is a customer's perception of the benefits received compared with his or her costs in terms of inconvenience or monetary loss.

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Definitions:

Footnotes

Brief notations at the bottom of a page that cite references or comment on a designated part of the text.

Unsolicited Proposals

Proposals offered by an individual or a company to another entity without being requested, often aiming to solve a problem or provide a service.

Background

The historical, social, or professional context and information that provides insight into a situation or individual.

Scope

The breadth or field of a topic or area that something addresses or is applicable to.