Which of the Following Statements Is True of Customer Service

question 60

Multiple Choice

Which of the following statements is True of customer service?

• A) The retail offerings of a company are not influenced by customer service.
• B) It is relatively easy for a company to duplicate the services offered by a competitor.
• C) It does not provide major strategic advantages for a company.
• D) It increases the value customers receive from the merchandise they buy.
• E) Customer service perceptions are developed mostly by interacting with top management.

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Definitions:

Behavior

The actions or reactions of an organism, often in response to its environment, which can be innate or learned.

Turtles

Reptiles with a bony or cartilaginous shell developed from their ribs that acts as a shield.

Ichthyosaurs

Extinct marine reptiles that resembled dolphins and lived during the time of the dinosaurs, known for their large eyes and streamlined bodies.

Pterosaur

An extinct group of flying reptiles that lived during the time of the dinosaurs, not dinosaurs themselves.