Which of the Following Factors Does Not Affect Customers' Perceptions

question 63

Multiple Choice

Which of the following factors does not affect customers' perceptions of service quality?

• A) Reliability
• B) Assurance
• C) Tangibility
• D) Responsiveness
• E) Triviality

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Definitions:

Mandatory Dispute Resolution

A process that requires parties in a dispute to participate in a structured attempt to resolve it, typically through methods such as arbitration or mediation, before pursuing traditional legal action.

Mediation

A dispute resolution process where a neutral third party helps conflicting parties to reach a mutual agreement.

Bargaining Impasse

A deadlock in negotiations between parties, typically between employers and labor unions, where no agreement can be reached.

Interest Dispute

A disagreement between labor and management over the terms and conditions of employment, including wages, working hours, and other aspects of a job.