Which of the Following Statements Is True of Perceived Service

question 3

Multiple Choice

Which of the following statements is True of perceived service?

• A) Retailers need to consider only the actual customer service delivered in order to build a reputation.
• B) Employees providing the service do not have an impact on customer satisfaction.
• C) Customers' perceptions of a retailer's customer service depend on the actual service delivered.
• D) Customers are influenced solely by the outcome of the service.
• E) The store design and policies do not impact the service.

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Definitions:

Satiety

The feeling of fullness or satisfaction that results from the consumption of food, leading to the cessation of eating.

Sympathetic Nervous System

A part of the autonomic nervous system that prepares the body for rapid action in threats, often referred to as the "fight or flight" response.

Ventral Hypothalamus

A portion of the hypothalamus associated with regulating metabolism, temperature, and various autonomic functions.

Parasympathetic Nervous System

Part of the autonomic nervous system that conserves energy as it slows the heart rate, increases intestinal and gland activity, and relaxes sphincter muscles.