________ Is the Knowledge and Courtesy of Employees and Their

question 57

Multiple Choice

________ is the knowledge and courtesy of employees and their ability to convey trust and confidence.

• A) Reliability
• B) Assurance
• C) Tangibility
• D) Empathy
• E) Responsiveness

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Definitions:

Hand Washing

The act of cleaning hands with soap and water or an alcohol-based hand rub to remove germs, dirt, and other potentially harmful substances.

Patient Care

The services rendered by health professionals to maintain or improve a patient's health, including medical, nursing, and allied health practices.

TB Exposure

Contact with the bacteria Mycobacterium tuberculosis, which causes tuberculosis, potentially leading to infection.

Blood Test

A laboratory analysis performed on a blood sample to evaluate general health, diagnose disease, or monitor medical conditions.