Which of the Following Is an Excellent Source of Information

question 11

Multiple Choice

Which of the following is an excellent source of information about a retailer's offering that helps in increasing customer satisfaction?

• A) Discount coupons
• B) Employee handbook
• C) External environmental assessments
• D) Customers' complaints
• E) Competitors' financial performance

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Definitions:

Change Process

The series of actions or steps taken by an organization or individuals to move from a current state to a desired future state.

Identify Need

The process of recognizing a gap or requirement that necessitates a solution or action to improve a situation or resolve a problem.

Implement Change

This involves executing strategies or actions to alter the current state of an organization or system to achieve desired improvements or adaptations.

Open System

A system that receives inputs from its external environment.