Which of the Following Approaches Would Not Be Effective in Service

question 75

Multiple Choice

Which of the following approaches would not be effective in service recovery?

• A) Listening to the customer
• B) Providing a fair solution
• C) Resolving the problem quickly
• D) Interrupting the customer
• E) Responding sympathetically

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Definitions:

Good Moral Character

A set of qualities that includes honesty, integrity, and ethics, often evaluated in legal or professional contexts.

Approved Medical School

An educational institution recognized by the appropriate governmental or professional bodies for providing quality medical education leading to a degree in medicine.

Administer Anesthesia

The process of giving medications to a patient, either through inhalation or injection, to prevent pain during surgical procedures or other medical interventions.

Nurse Anesthetist

An RN that is certified to administer anesthesia.