A Sales Associate Who Is Confronted by a Customer Whose

question 51

Multiple Choice

A sales associate who is confronted by a customer whose newly purchased smartphone does not function should

• A) refer the customer to several different store employees to get the issue resolved.
• B) always assume he or she knows what the customer is complaining about.
• C) allow the customer to air the complaint without any interruption.
• D) have an antagonistic attitude toward the customer.
• E) offer the customer a discount on the next item he or she purchases.

---

Definitions:

Bone-Forming Cells

Cells known as osteoblasts that are responsible for the synthesis and mineralization of bone during both initial bone formation and later bone remodeling.

Ossification

The process of bone growth.

Endochondral

A type of ossification in which bones start out as cartilage models.

Occipital Bone

a bone situated at the lower back part of the skull, supporting the back of the head and containing the foramen magnum.