Procedural Fairness

question 84

Multiple Choice

Procedural fairness

• A) significantly increases the variability in handling customer complaints.
• B) is achieved when store employees have an antagonistic attitude when handling complaints.
• C) is customers' perceptions of the benefits received compared with their costs in terms of inconvenience or monetary loss.
• D) makes customers feel they have been dealt with fairly when store employees follow company guidelines.
• E) empowers store employees and gives them more flexibility to resolve complaints than distributive fairness.

---

Definitions:

19th Century

The period from January 1, 1801, to December 31, 1900, marked by significant political, social, and technological changes worldwide.

Reform Movements

Organized efforts aiming to bring about social, political, or economic changes, typically seeking to rectify perceived injustices or inadequacies within society.

Women

Female human beings, often highlighted in discussions that pertain to their rights, roles, and experiences in society.

Gender Divisions

The differentiation or distinction between genders in society, often leading to assigned roles, responsibilities, and expectations based on sex.