Don, a Sales Clerk, Believes That If He Satisfies His

question 10

Multiple Choice

Don, a sales clerk, believes that if he satisfies his customers' needs based on the policies covered in his company's sales training seminar, his incentives would increase. In the context of VIE theory, Don's belief illustrates _____.

• A) dissonance
• B) valence
• C) autonomy
• D) instrumentality

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Definitions:

Recall

The act of retrieving information or events from memory without the explicit cues provided for in recognition tasks.

Snail

A slow-moving, terrestrial or freshwater mollusk with a soft, unsegmented body encased in a typically spiral shell.

Caterpillar

The larval stage of a butterfly or moth, characterized by its segmented body and growth through molting.

Turtle

A reptile characterized by a shell covering its body, which allows it to retract its head and limbs for protection; they can live in aquatic or terrestrial habitats.