Examlex
Which of the following is a necessary coordination mechanism that organizations rely on to get a standardized product or to deliver a standardized service?
Customers' Expectations
The perceived value or quality of service or product that customers believe they will receive from a business.
Standards
Established benchmarks or norms specifying the expected levels of quality, performance, or compliance.
Quality Costs
Represents the expenses associated with preventing, detecting, and correcting defective work in products or services.
Defect Rate
A measure of the frequency at which errors or flaws occur in a manufacturing process or a product.
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