Behaviour That Involves Verbal Hostility and Physical Altercations Directed Toward

question 38

Multiple Choice

Behaviour that involves verbal hostility and physical altercations directed toward other employees is known as:

• A)theft
• B)incivility
• C)personal aggression
• D)Sabotage
• E)political deviance

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Definitions:

Stimulus Generalization

The process by which a response originally elicited by a specific stimulus is elicited by similar stimuli.

Spontaneous Recovery

The reappearance of a previously extinguished response after a period of no exposure to the conditioned stimulus.

Instinctive Drift

The phenomenon whereby an animal's learned behavior reverts to its natural instincts over time, often interfering with conditioned response training.

Stimulus Discrimination

The learned ability to differentiate between similar stimuli based on their associations with different outcomes.