​Developing a Customer Service Strategy for Your Sporting Goods Store

question 45

Multiple Choice

​Developing a customer service strategy for your sporting goods store, you know that services can add value to the shopping experience. Your business partner agrees, but makes a comment that shows he doesn't really understand this type of strategy. Identify his comment.

• A) ​At this point, we should agree to offer gift wrapping.
• B) ​At this point, we should specify our return privileges.
• C) ​At this point, we should agree to provide home delivery.
• D) ​We don't need to decide whether to charge customers for gift wrapping.
• E) ​Our basic objective is to attract and retain customers.

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Definitions:

Stamina

The physical or mental endurance to sustain prolonged stressful effort or activity.

Essential Requirement

A fundamental need or condition that is absolutely necessary for something to occur or be achieved.

Successful Leadership

The effective guidance and influence exerted by a leader that results in the achievement of group or organizational goals.

Motives

The underlying reasons or incentives that drive individuals to act or behave in a certain manner.