Which of the Following Is the First Main Activity Involved

question 77

Multiple Choice

Which of the following is the first main activity involved in benchmarking?

• A) Comparing internal processes to those of industry's performance leaders
• B) Identifying the strengths and weaknesses of a firm's internal processes
• C) Implementing changes for quality improvement
• D) Identifying critical market segments

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Definitions:

Paul Ekman

An American psychologist known for his work on the facial expressions of emotions and their correlation with human feelings.

Sympathy

Feelings of pity and sorrow for someone else's misfortune.

Behavioural Expression

The outward display or manifestation of an individual's behavior, including verbal and non-verbal communications, gestures, and actions.

Innate

Possessed from birth; inherent or natural characteristics not gained through experience.