Which of the Following Variables of Service Quality Best Represents

question 98

Multiple Choice

Which of the following variables of service quality best represents the readiness to serve one's customers?

• A) Tangibles
• B) Assurances
• C) Responsiveness
• D) Empathy

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Definitions:

Upbringing

The treatment and instruction received by a child from parents or guardians, including the moral, social, and behavioral values imparted.

Cognitive Processes

Mental activities involved in the acquisition, storage, manipulation, and retrieval of knowledge, including perception, memory, language, problem-solving, and thinking.

Reinforcers

Stimuli that, when introduced after a behavior, increase the likelihood of that behavior occurring again in the future.

Triadic Reciprocal Model

A concept in psychology suggesting that human behavior is influenced by the interaction of personal factors, behavior, and the environment.