Which of the Following Variables of Service Quality Best Represents

question 102

Multiple Choice

Which of the following variables of service quality best represents the service provider's understanding of the customer's needs?

• A) Tangibles
• B) Assurances
• C) Empathy
• D) Reliability

Differentiate between absorption and variable costing.

Calculate net income under variable and absorption costing.

Understand the impact of operational decisions on net income.

Calculate and understand contribution margin.

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Definitions:

Retail Stores

Physical outlets where goods are sold directly to the public, usually from a specific location or premises.

Nonprofit Organization

An organization that operates for purposes other than making profits for its owners or shareholders, often focusing on social, educational, or humanitarian objectives.

Government Agency

An organization run by the government designed to oversee and administer specific functions and regulations in the public sector.

For-Profit

Businesses or organizations that operate with the primary goal of making profits for their owners or shareholders.