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Sears Has Developed a Sophisticated Quantitative Model and Found That

question 10

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Sears has developed a sophisticated quantitative model and found that there were positive relationships between employee satisfaction,customer satisfaction,and financial results.According to the text,this is an example of


Definitions:

Dorm Room

A private living space within a dormitory at a college or university, typically consisting of sleeping and study areas for a single occupant or shared by roommates.

Classroom

A room or space where teaching and learning activities take place, typically found in educational institutions.

Equilibrium Theory

Equilibrium theory in social contexts suggests that relationships are maintained by a balance of emotional exchange and effort between the people involved.

Topic Intimacy

The level of personal significance and emotional depth discussed within a conversation or shared between individuals.

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