When Companies Begin a Social Customer Service Program and Are

question 1

Multiple Choice

When companies begin a social customer service program and are at the ad-hoc stage of development,what is the most important priority? Please select the best answer below.

• A)The highest priority is handling frontline requests
• B)The highest priority is handling customers who have the largest social following
• C)The highest priority is handling customers who have the largest lifetime value
• D)The highest priority is handling customers who have exhibited the highest level of negative sentiment

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Definitions:

Mean

A measure of central tendency that is calculated by summing the values in a dataset and dividing by the number of values.

Normal Curve

A bell-shaped curve that depicts the distribution of data points in a way where most of the observations cluster around the mean, showing the properties of symmetry and asymptotic tails.

Standard Deviation

A metric indicating the degree of spread or diversity among values in a dataset.

Mean

The average of a set of numbers, calculated by dividing the sum of all values by the total number of values.