In the graph, an increase in quantity demanded would be represented by a change from point a to point _____, while a decrease in demand would be represented by a change from point d to point _____. 
Definitions:
Motives
The underlying reasons or drives behind an individual's actions or behavior.
Buffering Strategy
A tactic used in communication to soften the impact of negative news or information by preceding it with positive or neutral statements.
Complimenting The Receiver
Offering praise or positive feedback to the person receiving a message or communication.
Unhappy Customers
Individuals who are dissatisfied with the goods or services they have received, which can impact business reputation and success.
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