Because FedEx Emphasizes ________, Its Operations Capabilities Emphasize ________

question 58

Multiple Choice

Because FedEx emphasizes ________, its operations capabilities emphasize ________.

• A) quality; quality control procedures
• B) dependability; wireless information system to track packages
• C) low prices; cost control
• D) flexibility; excess production capacity
• E) dependability; quality control procedures

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Definitions:

Intentional Infliction

A tort action for engaging in extreme and outrageous conduct that intentionally or recklessly causes severe emotional distress to another.

Emotional Distress

A legal term for suffering that goes beyond physical pain to include fear, anxiety, loss of enjoyment, or other psychological injuries.

Intentional Infliction

The act of deliberately causing severe emotional distress to another person through extreme or outrageous conduct.

Actual Malice

Real and demonstrated evil intent. In a defamation suit, a statement made about a public figure normally must be made with actual malice—with either knowledge of its falsity or a reckless disregard of the truth—for liability to be incurred.