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In the context of a performance review,_____ refers to responsiveness,reliability,and conscientiousness demonstrated by an employee on the job.
Scorecard Cascading
The use of multiple scorecards, with scorecards divided into smaller, division- and job-specific scorecards so that all individuals throughout a company support the overriding strategy of the company.
Decentralized Corporation
A business structure where decision-making is distributed among various managers and departments, rather than being concentrated at the top level.
Balanced Scorecard
A system for strategic planning and management designed to align organizational activities with its vision and strategy.
Customer Satisfaction Ratings
A measure used to quantify the degree to which a customer is happy with a product, service, or experience.
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