It Is Especially Difficult to Measure Quality Characteristics When

question 50

Multiple Choice

It is especially difficult to measure quality characteristics when:

• A)a firm uses ISO 9000.
• B)a firm has a total quality management program.
• C)the output is highly tangible.
• D)the product is a service.
• E)a firm applies quality control.

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Definitions:

Rater Errors

Biases or inaccuracies that occur when individuals are evaluating or assessing others' performances or traits.

Performance Appraisals

The evaluation of an employee's job performance, typically conducted regularly to assess contributions and determine areas for improvement.

Morning Bias

The tendency for individuals to have improved cognitive functions and mood soon after waking up, affecting their decision-making and productivity.

Negative Stereotype

A harmful or unfavorable generalization about a group of people that lacks individual recognition and is often based on misconceptions.