Service Experience Tends to Vary Each Time Because

question 89

Multiple Choice

Service experience tends to vary each time because:

• A)services are not labor-intensive.
• B)of the tangible element inherent in delivering services.
• C)services can be easily separated from the point of consumption.
• D)services are less customized than tangible products.
• E)of the human element inherent in providing services.

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Definitions:

Guilty Feelings

Relates to emotions of remorse or regret typically associated with the belief of having done something wrong.

Demonstrative

Refers to clearly showing or proving something, often used to describe expressive behavior or actions that effectively communicate feelings or intentions.

Psychosocial Development

A concept outlined by Erik Erikson that describes how individuals evolve socially and psychologically through various stages of their life.

Crisis Resolution

The process of resolving a critical or life-changing event or situation, often requiring decision-making or problem-solving strategies.