The Output of Service Providers Must Be Consumed Immediately,and Only

question 30

Multiple Choice

The output of service providers must be consumed immediately,and only a few services can be saved,stored,resold,or returned.Which characteristic feature of services does this best illustrate?

• A)Low degree of customer contact
• B)High degree of standardization of outputs
• C)Tangibility of outputs
• D)Perishability of outputs
• E)Uniformity of inputs

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Definitions:

Parties

Entities or persons who enter into a legal agreement or contract.

Civil Action

A lawsuit brought to enforce, redress, or protect private rights.

Mediation

A method of resolving disputes outside of court where an impartial third person helps the conflicting parties find a mutually agreeable solution.

Arbitration

A form of alternative dispute resolution where a neutral third party makes a binding decision to resolve a dispute outside of court.