When a Firm Begins to Charge High Fees for Additional

question 31

Multiple Choice

When a firm begins to charge high fees for additional services to non-profitable customers, it has determined that the __________ of those customers is too low to warrant added efforts at maintaining a relationship with them.

• A) client value
• B) lifetime value
• C) relational value
• D) market share
• E) 80/20 value

Understand the varying conceptualizations of leadership, including shared influence, specialized roles, and social influence processes.

Grasp the importance of follower perceptions and behaviors in the evaluation of leadership effectiveness.

Appreciate the complexity of assessing leadership effectiveness through various subjective and objective criteria.

Recognize the ethical considerations in leadership and the role of power in influence processes.

---

Definitions:

Conference Board Of Canada

An independent, not-for-profit research organization that specializes in analyzing and forecasting economic trends, public policy, and organizational performance in Canada.

Training Evaluation

The process of assessing the effectiveness and efficiency of a training program, usually by measuring skill acquisition, knowledge, and attitude changes.

Transfer Of Training Climate Evaluation Method

A systematic approach to assessing the work environment's support for applying new skills and knowledge gained from training to the job.

Kirkpatrick's Evaluation Scheme

A widely used framework for assessing the effectiveness of training programs across four levels: reaction, learning, behavior, and results.