Which of the Following IS NOT Good Advice with Respect

question 19

Multiple Choice

Which of the following IS NOT good advice with respect to leveraging customer satisfaction from a strategic point of view?

• A) Understand what can go wrong in fulfilling customers' needs.
• B) Offer a satisfaction guarantee.
• C) Flesh out all uncontrollable issues to prevent them.
• D) Make it easy for customers to complain.
• E) Make customer satisfaction measurement an ongoing priority.

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Definitions:

Geek Squad

A service provider specializing in tech support and technology solutions for individuals and businesses, often associated with Best Buy.

Customer Value

The perceived worth of a product or service in the mind of the consumer, often reflecting its benefits versus cost.

Federal Trade Commission

An independent agency of the United States government tasked with enforcing antitrust law and protecting consumers from unfair or deceptive business practices.

Deceptive

Describing actions, practices, or advertisements intended to mislead or cheat, often by presenting false information or omitting the truth.