Service Advisors Are Being Discussed

question 66

Multiple Choice

Service advisors are being discussed. Technician A says the service advisor serves as the liaison between the customer and the technician. Technician B says most shops use computers to generate repair orders and estimates, therefore having good computer skills is essential for a service advisor. Who is correct?

• A)A only
• B)B only
• C)both A and B
• D)neither A nor B

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Definitions:

Proximate Cause

A legal concept referring to the primary cause of an injury or damage that is considered legally sufficient to hold someone responsible.

Superseding Cause

An intervening act or event that breaks the direct connection between the original wrongful act and the injury that occurred, relieving the original offender of liability.

Substantial Factor

A significant element or cause that contributes in a meaningful way to a particular outcome.

Foreseeable

A condition or event that is predictable or should have been anticipated in the course of planning or decision making.