Which of the Following Is a Facet of Customer Relationship

question 20

Multiple Choice

Which of the following is a facet of customer relationship management (CRM) ?

• A) customer service
• B) sales force automation
• C) marketing automation
• D) all of the above

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Definitions:

Magna Carta

The Magna Carta, signed in 1215, is a cornerstone document of English liberties that limited the powers of the monarch and laid the foundation for modern constitutional monarchy and principles of individual rights.

Articles of Confederation

The first constitution of the United States, ratified in 1781, which established a confederation of sovereign states with a weak central government.

Boston Tea Party

A political protest that took place in 1773 in Boston, where American colonists, frustrated with British tax laws, dumped an entire shipment of tea sent by the East India Company into the harbor.

John Adams

The second President of the United States (1797-1801), a Founding Father, and a key figure in the American Revolution and the drafting of the Declaration of Independence.