Which of the Following Examples Shows the Best Way of Overcoming

question 39

Multiple Choice

Which of the following examples shows the best way of overcoming cross-cultural communication barriers?

• A) Pauline, a customer service executive handling international customers, often uses basic words and phrases of the customers' native languages.
• B) Richard, the business development head of a company, ensures that he uses straightforward language when talking to international clients.
• C) Maria, the leader of a culturally diverse team in an organization, often makes references to the ethnicity of the team members during team meetings.
• D) Dominic, an attorney often handling international mergers and acquisitions for various companies, gives a lot of importance to the style and appearance of his counterparts.

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Inventories

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