Nancy, a Middle Manager, Wants to Use the Influence Tactic

question 19

Multiple Choice

Nancy, a middle manager, wants to use the influence tactic of legitimating to improve quality within her unit. Nancy, therefore:

• A) develops a large number of people within her network.
• B) does favors for people so she can call on them later.
• C) explains that top management wants quality improvements.
• D) consults regularly with group members.

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Definitions:

Police Repression

The use of police forces to control or suppress the activities of individuals or groups, often criticized when excessive or without just cause.

Haymarket Tragedy

An 1886 incident in Chicago where a peaceful labor demonstration turned violent, leading to death and injuries among police and workers and becoming a pivotal event in labor history.

Strikers

Workers who refuse to work as part of an organized effort to press for changes from their employer, such as better working conditions or increased pay.

Welfare Unionism

A form of unionism that focuses on improving the immediate work environment and living standards of workers, including benefits like health insurance and pensions.